Shipping policy

Last updated: August 17, 2026

Thank you for shopping with NASELIO. We are committed to providing a clear and reliable shipping experience. Please review this policy before placing an order.

Shipping Cost

NASELIO currently offers free standard shipping on eligible orders delivered within the United States. No standard shipping charge will be added at checkout unless a different shipping cost or service is clearly displayed before the order is completed.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully completed.

Business days do not include weekends or United States federal holidays. Processing may take longer during holidays, periods of high order volume, product-availability issues, or circumstances outside our reasonable control.

Customers will receive an order-confirmation email after completing a purchase. An order-confirmation email does not mean that the order has already shipped.

Estimated Delivery Time

After processing, standard delivery is generally estimated to take 5–10 business days. This means that the total estimated time from purchase to delivery is generally approximately 6–13 business days.

Delivery dates are estimates and are not guaranteed. Delays may occur because of carrier operations, weather, holidays, fulfillment-partner processing, customs procedures, product availability, incorrect shipping information, or other circumstances outside NASELIO’s reasonable control.

If we become aware that an order cannot be shipped within the expected period, we will provide an updated estimate and any cancellation or refund options required by applicable law.

Order Fulfillment

NASELIO works with authorized third-party fulfillment partners and suppliers to process and ship orders. Products may be shipped directly from one of these fulfillment locations.

The return address, warehouse address, or sender information appearing on a package may be different from NASELIO’s business address. Customers should not use any address shown on a package to make a return without first receiving written return authorization from NASELIO.

Items from the same order may occasionally arrive separately or in multiple packages. When this happens, customers may receive more than one tracking number.

Tracking Information

When tracking information becomes available, customers may receive a shipping-confirmation email containing the tracking number and carrier information.

Tracking information may take approximately 24–72 hours to display movement after the carrier receives or scans the package. A temporary lack of tracking updates does not necessarily mean that the package has been lost.

If you have not received tracking information after the normal processing period, contact naselio@naselio.com with your order number.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact naselio@naselio.com immediately. We will attempt to correct the address, but changes cannot be guaranteed after an order has entered processing or fulfillment.

NASELIO is not responsible for delays, failed delivery attempts, or packages returned to the sender because of incorrect or incomplete shipping information provided by the customer.

If an order is returned because of an incorrect address, refusal of delivery, failure to claim the package, or another customer-related delivery issue, contact us to discuss the available options. Additional shipping charges may apply if the customer requests reshipment.

Delayed Orders

If your order has not arrived within the estimated delivery period, review the tracking information for the most recent carrier update.

If tracking has not updated for an extended period or you believe there is a problem with the shipment, email naselio@naselio.com with your full name and order number. NASELIO will review the available tracking information and, when appropriate, contact the fulfillment partner or shipping carrier.

Lost or Missing Packages

If tracking does not show delivery and the package appears to be lost in transit, contact naselio@naselio.com so we can investigate the shipment with the appropriate fulfillment partner or carrier.

If tracking indicates that the package was delivered but you cannot locate it, please:

• Confirm that the shipping address on the order was correct;

• Check with household members, neighbors, reception staff, or building management;

• Look around the delivery location, including entrances, side doors, mailrooms, and parcel lockers; and

• Contact the shipping carrier for additional delivery information.

If the package is still missing after completing these steps, contact NASELIO promptly. We will review the situation and determine the appropriate next steps based on the tracking information, carrier response, and circumstances of the delivery.

Damaged, Incomplete, or Incorrect Orders

If your order arrives damaged, incomplete, or different from what you ordered, email returns@naselio.com as soon as reasonably possible.

Include your full name, order number, a description of the problem, and clear photographs of the product, packaging, and shipping label. Damaged, incomplete, and incorrect orders will be reviewed in accordance with our Return and Refund Policy.

Shipping Availability

NASELIO currently ships primarily to addresses within the United States.

Orders cannot be shipped to a destination that is not accepted during checkout. Shipping availability may change as we expand our services.

Contact Us

For questions concerning shipping, tracking, delivery, or an existing order, contact:

NASELIO
Email: naselio@naselio.com
Returns email: returns@naselio.com
Website: naselio.com