Refund policy
RETURN AND REFUND POLICY
Last updated: August 17, 2026
Thank you for shopping with NASELIO. Please review this policy before requesting a return.
30-Day Return Request Period
You may request a return within 30 calendar days after your order is marked as delivered. Submitting a return request does not automatically mean that the return has been approved. The product must meet the eligibility requirements described below.
Return Eligibility
To qualify for a return, the product must be:
• Completely unused;
• Free from signs of wear, application, testing, damage, or alteration;
• Returned with all nasal strips and other contents originally included;
• Returned in its original packaging; and
• Accompanied by the order number or other proof of purchase.
The outer packaging may be opened solely to inspect the product. Opening the outer package does not automatically make the product ineligible for return. However, no nasal strip may have been applied, tested, worn, or otherwise used, and all individually wrapped strips must remain unused and intact.
Multipacks and bundles must be returned with the complete quantity originally received. Partial returns of multipacks or bundles may not be accepted.
How to Request a Return
Before sending anything, email returns@naselio.com and include:
• Your full name;
• Your order number;
• The email address used to place the order;
• The reason for requesting the return;
• Confirmation that no nasal strip has been applied, tested, worn, or used; and
• Clear photographs of the product and packaging when requested or when the product is damaged, defective, incomplete, or incorrect.
Please allow up to two business days for an initial response.
Do Not Return Products Without Authorization
NASELIO works with different authorized fulfillment locations. Therefore, the correct return destination may vary depending on the order and may be different from the address shown on the original package, shipping label, or NASELIO website.
Do not mail a product until NASELIO has approved the request and provided written return instructions. Products sent to an unauthorized address or returned without prior approval may not be received and may not qualify for a refund.
Return Instructions and Shipping Labels
If your return is approved, NASELIO will provide the correct return destination and instructions. When applicable, we may also provide a prepaid return shipping label.
For change-of-mind returns, the customer is responsible for return shipping unless NASELIO confirms otherwise in writing. If we provide a prepaid shipping label and its cost will be deducted from the refund, we will disclose the amount before the return is completed.
NASELIO will cover reasonable return shipping costs when the return results from a damaged, defective, incomplete, or incorrect product, subject to verification.
Authorized returns must be shipped within seven calendar days after the return instructions or shipping label are provided. Customers should retain the shipping receipt and tracking information until the refund is completed.
Damaged, Defective, Incomplete, or Incorrect Products
Please inspect your order promptly after delivery. If your product arrives damaged, defective, contaminated, incomplete, or different from what you ordered, contact returns@naselio.com as soon as reasonably possible, preferably within seven days after delivery.
Please include photographs of the product, packaging, shipping label, and the specific problem. After reviewing the information, NASELIO may offer an appropriate replacement, refund, or another resolution at no additional return-shipping cost to the customer.
Non-Returnable Products
The following products generally cannot be returned:
• Nasal strips that have been applied, tested, worn, or otherwise used;
• Products showing signs of use, wear, contamination, damage, or alteration after delivery;
• Products missing nasal strips, packaging, accessories, or other original contents;
• Incomplete multipacks or bundles;
• Products returned without prior authorization;
• Products for which a return was requested more than 30 calendar days after delivery;
• Gift cards; and
• Products clearly identified as “Final Sale” before purchase.
Opening the outer packaging solely to inspect the contents does not, by itself, make a product non-returnable, provided all nasal strips remain unused and the other requirements of this policy are satisfied.
Nothing in this section limits any non-waivable rights that may apply to damaged, defective, misdescribed, incomplete, or incorrect products.
Refunds
Once an authorized return has been received and inspected, NASELIO will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to process and post the refund to your account.
Original shipping charges are non-refundable for change-of-mind returns. This does not apply when the product was damaged, defective, incomplete, incorrect, or when applicable law requires otherwise.
If more than 15 business days have passed since NASELIO confirmed that your refund was approved, please contact returns@naselio.com.
In certain circumstances, NASELIO may provide a refund or replacement without requiring the product to be physically returned. Any such accommodation will be determined individually and does not modify this policy for other purchases.
Exchanges
NASELIO does not currently process direct exchanges. If you want a different quantity or product, request a return for the eligible original product and place a separate order after the return has been approved.
Order Cancellations and Address Changes
Contact naselio@naselio.com immediately if you need to cancel an order or correct the shipping address. We will attempt to accommodate your request, but changes and cancellations cannot be guaranteed after an order has entered processing or fulfillment.
Legal Rights
This policy does not exclude, restrict, or modify any consumer right or remedy that cannot lawfully be excluded. Orders placed before the “Last updated” date remain subject to the return terms presented at the time of purchase when required by applicable law.
Contact Information
Returns and refunds: returns@naselio.com
General customer service: naselio@naselio.com
Website: naselio.com